IT standard maintenance includes:

• regular visits by IT technicians
• additional extraordinary visits by IT technicians
• guaranteed response time for all emergency interventions
• creation and maintenance of technical documentation
• consulting during the procurement of computer and telecommunication equipment and software
• 24×7 monitoring of server and network infrastructure
• call center for reporting problems and requests
• monitoring the course of problem solving with the guarantee that each of your requests will be fully resolved

We maintain:

• workstations (computers), servers (Windows / Linux)
• network devices (Cisco / Juniper / Allied Telesyn / HP and others)
• VoIP telephone exchanges, special purpose systems, other IT equipment

Our customer support is available 24 hours a day, 7 days a week.

• 24×7 on-line support for workstation issues
• 24×7 online engineer support for Windows and Linux servers;
• 24×7 monitoring of the company's network and key services, urgent response;
• 24×7 on-site support at the client's request

Upgrade your support!

Build great support with Odoo Helpdesk Business Tools!​

It enables more efficient and transparent resolution of reported problems, as well as communication between administrators and system users. In addition, the quality of services increases, both in terms of response and reporting. The data is systematized, reliable and available at all times for both parties.

Helpdesk SLA system

The system supports the implementation of SLA procedures (Service Level Agreement).
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