IP Telephony (VoIP) is the latest generation of fixed telephony that uses the Internet protocol, i.e. computer network, as a transmission system. This kind of solution is very flexible and can be adapted to the various requirements of your company. The implementation of IP telephony can help you significantly reduce business costs, but at the same time it will improve your communication with clients and colleagues through the advanced functionalities it offers. Some of the possibilities of this solution are:
- unlimited number of premises
- voice mail for each extension
- delivery of audio messages to an e-mail address
- automatic call forwarding
- menus for choosing the appropriate bar
- call following
- call recording
- call centra function
- connection of extensions into call groups
- digital answering machine
- monitoring of premises in case of change of location
- connecting multiple branches in multiple cities into a single system
- reduction of telephone costs according to GSM networks
- reducing the cost of calling abroad
- internal chat communication
- conference calls
- central directory
- tariff module
- manage incoming calls via status, groups...
Call Centar - integrated solution for the company's telephone system. They represent a technical solution for improving user support.
The applications of these systems are numerous, so they can successfully serve in the function of marketing research, collection of claims, support for citizens in communication with public companies and many others.
New generations of CC are increasingly supported by AI assistance.
